We offer free worldwide shipping.

As soon as your order ships we will email you your tracking number and a link to manage your delivery preferences.

We ship all watch orders with DHL.

Yes, all DHL shipments will require a signature, unless you state otherwise when you manage your preferences with DHL.

We offer a 30-day money back guarantee from receipt of your order. You will receive a full refund on the condition that the product is unused and returned in its original packaging. Please visit our Returns page for more information.

Absolutely, from receipt of your order you have 30 days to exchange. You can return the item(s) to us, unworn and in the original packaging, in exchange for a different model or style. Please visit our Returns page for more information.

Please visit our Returns page for further information on how to return items to us.

Most marks and scuffs will rub off with your finger, but if you'd like to carry out a more thorough clean we would recommend using a lightly dampened microfibre cloth to wipe the case and crystal - but do not use abrasive compounds as they could scratch the case and/or crystal. For the crystal itself we would also recommend a product called Polywatch - which can also be applied using the microfibre cloth.

Our leather straps are much like any other leather item you own, and benefit from a gentle polishing from time to time - we also don't recommend submerging our leather straps on a frequent basis as that may reduce the durability. For our steel straps, a simple polish with a microfibre cloth is recommended.

If your watch's performance changes quite dramatically, it may be that the movement has become magnetised. We can test this theory if you have a compass in the house - hold the watch close to the compass and see if the needle moves - if it does, then we can ascertain that there is magnetism within the movement. There are several ways to resolve this issue; you could purchase a demagnetiser (around £10) and see if this resolves the issue, alternatively your local jeweller may have one. If all else fails, we'd be happy for you to send the watch back to us and we'll resolve the issue.

Yes, all our watches are water resistant. Each model details the level of resistance in the specification. As a guide, we recommend following these rules:

• 3ATM - water resistant but we don't recommend swimming
• 5ATM - water resistant but we don't recommend swimming
• 10ATM - waterproof and suitable for showering and swimming

We have our own workshop where we carry out all in-house repairs and servicing - please find more information on our Repairs page.

As Marloe watches use mechanical hand-wound movements, they do require servicing but not as regularly as you might think. We recommend having a professional take a look every 3-5 years just to ensure your Marloe timepiece runs smoothly and lasts a lifetime.

A standard watch service usually includes a complete disassembly of case and movement, placing the parts in special solutions to dissolve oil residue, dirt and dust. The movement is then reassembled with new oils and lubricants applied. In most cases, the seals will also be replaced - this will ensure your watch retains its water-resistant specifications.