PAYMENT

VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union - and shipments outside of the EU may well be liable to such fees. We cannot be held liable for taxes, duty or any customs charges for orders shipped outside of the EU.

Marloe Watch Company never stores or transfers any credit card information. Marloe Watch Company use external payment gateways for e-commerce. External payment gateway partners handle card information and use technology that allow the identification of the cardholder.

KLARNA PAYMENTS (UK ONLY)
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer various finance payment options. Payment is to be made to Klarna.

Further information and Klarna’s user terms please visit www.Klarna.com. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

DELIVERY

We ship all watches via DHL using an insured and trackable global service. All deliveries are shipped within 24 hours of order being placed (excluding weekends). For questions about shipping, delivery times or transportation, contact us and we will respond as quickly as we can.

For more information on deliveries please see our Shipping page.

TRANSPORT DAMAGE

If your product is damaged when delivered, you should (without delay and no later than 48 hours after delivery) contact us and the delivery company. You will need to inform us what damage there is and also let us know the case number of the delivery company’s claim form. We will naturally send you a new product to replace the damaged one.

WARRANTY

Marloe Watch Co. offers a 1-year limited warranty on all watches which covers manufacturing defects. The Haskell comes with a 5-year limited warranty. The warranty does not cover damages that may occur from normal wear and tear and everyday use. The warranty is invalidated if the rear casing has been removed or tampered with in any way.

If you have a warranty claim please visit our Repairs page.

FINANCE

As part of our finance offering through Klarna, Marloe Watch Company are listed on the Financial Conduct Authority (FCA) under our parent name FG Watch Group Ltd with FRN number: 964275.

RETURNS & REFUNDS

Under The Consumer Contracts Regulations you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods, and are also entitled to a 28 day exchange period. Marloe Watch Company, however, offer a 30 day refund and exchange policy on all purchases (from date of receipt). Sale items are included under this policy.

Please see our Returns page for further information.

If we have shipped a wrong or defective item, please contact us as soon as possible and we will reimburse the fee for return shipment. In all other cases the customer pays for return shipments. Returns must be properly packaged. If you simply want to return the watch for other reasons, disputes regarding the complaint may be referred to the The National Board for Consumer Complaints, whose recommendations we follow.

COOKIES

Marloe uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use the Marloe website without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Marloe’s website we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

NO JUNK EMAILS

We understand that junk mail can be a nuisance. We will only send you marketing messages, such as items and promotions that match your profile, if you choose to receive them from us. If you decide that you no longer wish to receive emails from Marloe, you can unsubscribe at any time. We promise your details will never be sold to an unconnected third party for marketing purposes.

Our privacy statement may change and therefore you should review it regularly. We will of course notify you of any updates where we are required to do so. If you have any questions relating to this statement, please contact us.

WEBSITE SECURITY

We use a 128-bit SSL encrypted secure internet connection to protect your payment details while you are shopping on our website.

Your computer should automatically allow the secure connection to open when placing your order. This ensures all details supplied and any responses received are successfully encrypted.

THE INFORMATION WE COLLECT AND HOW IT IS USED

When you place an order with us we require certain information, such as personal details, order, address(es) and payment particulars, so that we can process your transaction and deliver your goods.

In order to give our customers the best possible service, we may at times ask for other details, for example, product size and category preferences, age and any special dates (such as birthday). This is entirely voluntary and we only use this information for profiling and marketing purposes.

We are always interested in improving and developing our website and may contact you requesting feedback regarding your online experience. For quality control and training purposes, we may monitor or record your communications with us. This information will only be kept for as long as is reasonably necessary for these purposes.

WHAT YOU CAN EXPECT FROM US

We will at all times comply with the standards, procedures and requirements of data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

In order to process your order and deliver your purchases we may have to pass your information to some of our service providers, such as, our order dispatch service and our delivery company. Our courier company will be informed of your telephone number as they may wish to contact you by phone or text message to update you on the delivery date and time of your order. Any details passed on to these third parties will only be used in the prescribed way and cannot be used by these companies in their own right.

On occasion we may notify you by email of changes to our terms and conditions or other important updates concerning our website and services.

In certain circumstances we may need to use your information in the detection or prevention of fraudulent activity. This may involve disclosing your address and postcode details to check against IMRG Security Alert or any other Fraud Prevention Scheme.

Any information you deem incorrect can be updated at any time by logging on to our account.

We will not pass your information to any third parties outside of Marloe, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

Should you wish to gain a copy of the personal information we hold on you (for which we may charge a small fee) please contact us.